Frequently Asked Question

Functionality issues of a product you purchased from us can be resolved easily by opening a new ticket.

Please send us a screen share video to give us a visual and we will get our technical team to look into it.

Screenpal is also free video screen share software that you can use to make your video.

If this product was not developed by us, we may need to contact the third party vendor and wait for their response.

In such a case, we will keep you updated.


If for any reason this issue cannot be resolved, we will replace your product with another one of a similar value or give you a store credit of that amount to make future purchases.